For the purposes of data protection law, we will be a controller of your personal information (this means we make decisions about how and why your information is used and have a duty to ensure your rights are protected).
WHAT INFORMATION WE COLLECT
In order to operate our business and provide our services, we need to use personal information about actual and prospective guests. Without this information we would not be able to enter into a contract with you or provide services.
The information we collect will include personal information such as your name and contact details provided when communicating with us.
How we use your information
We will only use your information with your consent, or because we need to in order to:
• enter into, or perform, a contract with you
• comply with a legal duty
• for our own (or a third party’s) lawful interests, provided your rights do not override these
• to protect your vital interests
In any event, your information will only be used for the purpose(s) we collected it for (or else for a closely related purpose, such as record keeping).
We will never sell or trade your personal information.
We do not normally collect or process sensitive personal information about our customers (such as information about someone’s health or beliefs). In the unlikely event that we do (for example, details if an accident occurs on our property), we will ensure that this information is kept private and secure.
We collect information about individual guests to respond to enquiries or make a booking. This information may include:
• basic personal information and contact details
• financial data (such as bank account details) if we need to process a payment.
OUR WEBSITE AND COOKIES
We do not collect or process personal information about visitors to our website unless they choose to provide information (such as when submitting details our contact form).
We may collect non-personal information about visitors to our website as this helps us optimise and improve the website. This information might include your internet protocol address, the browser being used to connect to our site, the device (e.g. its operating system) and the connection type (e.g. the Internet service provider used). However, none of this information will directly identify you.
Hyperlinks to other sites
We may contact you by email, telephone or post with information about products or services that might interest you, updates or information, or to notify you of changes to our terms of business or this Policy.
If you are a previous guest, we may send you marketing communications that may be of interest, unless you have asked us not to.
We will only contact an individual personally with email marketing communications if that individual is a previous guest or if he or she has asked to receive marketing or enquired about a booking.
We may record telephone conversations, video calls or any other electronic communication and retain copies of them, as well as any transcripts and any written or electronic communication we have with you. These will be used for the purpose of administering your account, training, evidencing compliance with regulatory requirements, evidence in the event of a dispute, or as evidence in court. If you wish to stop receiving telephone calls from us, you can unsubscribe using the details set out below or you can register with the Telephone Preference Service (http://www.tpsonline.org.uk/tps/index.html).
Changing your preferences or unsubscribing
You can change how you hear from us at any time by informing us in writing or via email. In the future, when we may have marketing tools in place such as mail-list sign-ups or offers sent by email, we will ensure you have the option to ‘Unsubscribe’. You will be able to action this in the future by clicking the “unsubscribe” link on any of our emails.
You can also contact us via any of the above-mentioned contact methods detailing if you wish to complain about a marketing communication you have received in error.
KEEPING YOUR INFORMATION SAFE
We employ a variety of physical and technical measures to keep your personal data safe and to prevent unauthorised access to, or use or disclosure of it. Electronic data and databases are stored on secure computer systems protected by anti-virus software either and we control who has access to them (using both physical and electronic means). We cannot absolutely guarantee the security of the internet or external networks or your own device, accordingly any online communications (e.g. information provided by email or through our website) are at your own risk.
We only store personal information so long as it is required for the purpose(s) we collected it for (or for a related compatible purpose, such as keeping a record of a transaction). We regularly review what data we have and delete that which is no longer necessary. Some data will inevitably also need to be passed onto and stored by some third parties such as an accountant or governing body such as HMRC as they may be required at a later date.
We want you to remain in control of your personal information. Part of this is making sure you understand your legal rights, which are as follows:
(a) where data is processed on the basis of consent, the right to withdraw that consent
(b) the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of the personal data
(c) from 01 August 2019, the right to have certain information provided to you in a portable electronic format (where technically feasible)
(d) the right to have inaccurate data rectified
(e) the right to object to your data being used for marketing or profiling, or on the basis of our or a third party’s legitimate interests
(f) the right to restrict how your personal information is used
(g) the right to be forgotten, which allows you to have your data erased in certain circumstances (though this is not an absolute right and may not apply if we need to continue using the information for a lawful reason)
Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so (for example, because the information no longer exists or there is an exception which applies to your request).
If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you should contact the UK Information Commissioner’s Office, which oversees data protection compliance in the UK. Details of how to do this can be found at www.ico.org.uk.
UPDATES TO THIS POLICY
We may update this Policy at any time. When we do, we will post a notification on the main page of our website, revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
This policy was last updated on 5 October 2021